Frequently Asked Questions (FAQ)

🛍️ Orders & Products

Q: What products do you sell?
We specialize in football cleats and jerseys only.

Q: Are your jerseys and cleats authentic?
Yes — our jerseys and cleats are high-quality and designed for performance and style.

🚚 Shipping

Q: How long does shipping take?
All orders arrive in approximately 12–17 business days after processing.

Q: Do you ship internationally?
Yes, we ship worldwide. Shipping costs are calculated at checkout.

Q: Will I receive a tracking number?
Yes. Once your order ships, you’ll receive a tracking number by email. Please allow 48 hours for updates.

🔄 Returns & Exchanges

Q: Can I return an item?
Yes, you may return items within 14 days of receiving your order if they are unused, unworn, and in original packaging.

Q: Can I return cleats after wearing them?
No. Cleats must be unworn and in original condition to qualify for a return.

Q: Can I exchange a product?
Yes, exchanges are available if you received the wrong size/product or if the item is defective.

💳 Payments

Q: What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other payment options available at checkout.

📩 Contact

Q: How can I reach you?
You can email us anytime at mrplaymaker.owner@gmail.com.